Return or exchange an item purchased online – our 100% money back guarantee
If you are not completely satisfied with your online purchase, simply return the item to us in its original condition within 7 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item or provide a credit note.
- Unfortunately any items which have been made especially for you, special orders or customized items will not be eligible for a refund.
- Goods will only be accepted for return if they are despatched within 7 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.